Which computing helpdesk

If you need access to a specific application remotely for up to two weeks, remote desktops can be reserved. For more information, please click here. Skip to main content.

Version Support Level 7-Zip Support Levels Full - Helpdesk will install, trouble-shoot, and try to answer all questions in some cases with support coming from Tier 2. Workshops introductory and more advanced and occasional one-on-one training are available for all Forestry Computing clients except undergrads.

Limited - Helpdesk will install, trouble-shoot, and answer basic questions. For most applications introductory workshops are available for all Forestry Computing clients except undergrads. Install - Helpdesk will install the application and see that the program starts up properly.

How-to support and troubleshooting support beyond launching the application is not provided by Helpdesk. Upon user request, Helpdesk can set up message forums Public Folders in Exchange and user managed mailing lists to assist the application's user base in providing their own application support. How-to support for Forestry Applications is provided by the faculty member listed.

How to find version information The software version for most programs can be found on the Help menu, click Help About Program Name. Forestry Student Computing Lab Software Current list of software installed in all CoF student computer labs and classrooms, please click here. Windows Adobe LiveCycle ES.

Adobe Photoshop - Retired. Adobe Reader. Install Install Install Install. Apple QuickTime. Athena Impact Estimator. AutoDesk AutoCad. Install in student computer labs Install in student computer labs. CrimeStat III. Data Warehouse. DNR Garmin. FireFamily Plus. Forest Vegetation Simulator. Fuel and Fire Tools.

Gadwin PrintScreen. Garmin MapSource. Geospatial Modelling Environment. Ghostscript and Ghostview. Google Chrome. Google Earth. October is National Cybersecurity Awareness Month. This month, please take some time to learn or review practices that can help protect you online. Microsoft is ending support for Internet Explorer. Annual Security and Fire Safety Report. IT Help Desk. Who can use this Service? JMU applicants, students, faculty, staff, affiliates and alumni.

How can I get this Service? Online: IT Service Portal - submit a ticket or search for answers in the knowledge base Phone: Email: helpdesk jmu. Information Technology.